Tier I Technical Support Specialist — Smart Cooler Vending

📋 Description

• Receive and respond to technical support requests through approved channels, identify the issue
• Capture machine IDs, models, locations, timelines, error messages, screenshots, videos
• Guide customers through approved first-line troubleshooting procedures
• Assist customers with routine setup and onboarding, app navigation, product libraries, pricing
• Collect the information required for deeper technical investigation, including connectivity details
• Identify whether transaction issues appear to originate within the application environment or

🎯 Requirements

• 1–3 years of relevant experience in technical support, customer support, help desk, field-service
• Basic understanding of smart devices, mobile applications, web dashboards, connected equipment
• Ability to follow structured troubleshooting checklists and investigate symptoms methodically
• Strong written and verbal communication skills
• Strong attention to detail and ability to accurately record information
• Customer mindset: calm, patient, professional, and empathetic

🎁 Benefits

• $17–$27 USD per hour
• Fully remote position
• Full-time opportunity
• Hands-on exposure to smart cooler vending technology
• Opportunity to develop practical experience in IoT-connected equipment and payment technologies
• Additional information provided during hiring process