Training Coordinator

📋 Description

• Create and manage training schedules across Customer Service, Collections, Credit Operations and
• Organise classroom and virtual training sessions: book rooms, trainers, systems access and
• Coordinate new starter induction, including shadowing and buddy pairings (the "I do, we do, you do"
• Track attendance and maintain accurate, audit-ready training and competency records for every
• Make sure statutory and regulatory training is completed on time. This includes Consumer Duty
• Prepare regular management information on training completion, competency status and outcomes for

🎯 Requirements

• Experience coordinating training, L&D or onboarding, ideally in a contact centre or financial
• Strong communication and organisational skills, with confidence working with managers at all levels.
• Able to juggle several priorities, with excellent attention to detail and accurate record-keeping.
• Understanding of adult learning principles and e-learning techniques.
• Confident with Microsoft Office, PowerPoint and spreadsheets for tracking and reporting.
• Experience in an FCA-regulated firm, and awareness of Consumer Duty, CONC, MCOB, SM&CR or

🎁 Benefits

• Everyone owns a piece of the company - equity
• Hybrid with 3 days a week in the office
• 25 days’ holiday a year, plus 8 bank holidays
• 2 paid volunteering days per year
• One month paid sabbatical after 4 years
• Employee loan