Training Manager | Retail Vertical | Onsite | Alexandria, Egypt

📋 Description

• Manage stakeholders across a variety of customer bases across verticals by identifying and
• Work as a Relationship Manager creating and supporting a variety of Training solutions.
• Spearhead project management - execution level through training solutions for a new transition.
• Manage Learning Management systems and employee Training life cycle for new setups and Geo
• Stay updated on industry trends and best practices in training methodologies and quality management.
• Prepare and present reports on training outcomes & performance to senior management.

🎯 Requirements

• 5+ years in a Training leadership role within the BPO industry - retail vertical experience will be
• Experience managing teams who support Cloud-based applications and on-premises technologies.
• Experience managing new hires, trainers, SMEs and managing KPIs – net throughput and programs
• Ability to design assessments to bridge the knowledge gaps on a monthly basis for all the programs
• Should be well versed with MS Office suite for day-to-day reports and presentation skills to
• Subject matter expertise for the respective domains in the areas of upskilling and reskilling.