Training Specialist

📋 Description

• Design, develop, and deliver scalable onboarding, e-learning, and continuous learning programs that
• Facilitate engaging live virtual and instructor-led training across new hire onboarding
• Partner consultatively with Customer Service leaders, Quality Assurance, and other stakeholders to
• Use QA trends, learner feedback, KPIs, and post-training performance data to evaluate training
• Maintain training programs and operations, including LMS content, course materials, scheduling

🎯 Requirements

• 3+ years of experience in training, Learning & Development, Customer Service, contact center
• Hands-on experience developing e-learning and training content, along with demonstrated experience
• A strong understanding of adult learning principles and the ability to translate complex processes
• A consultative approach to stakeholder partnership, with the confidence to assess needs, ask
• Strong communication, presentation, organization, and execution skills, with the ability to manage

🎁 Benefits

• Own meaningful training programs that directly influence how prepared and confident our Customer
• Build both live and digital learning experiences rather than being limited to facilitating
• Work closely with Customer Service, Quality Assurance, and cross-functional stakeholders to solve
• Help shape learning programs as Colibri introduces new tools, technologies, processes, and customer
• Join a collaborative, supportive team where your creativity, judgment, and ideas are encouraged and