Transportation/Customer Service Coordinator

📋 Description

• Serve as the main point of contact for hospitals, clinics, and healthcare facilities
• Respond promptly to customer inquiries via phone and email, providing proactive communication on
• Investigate and resolve customer complaints and requests using Salesforce, ensuring accuracy and
• Maintain strong relationships with clients by delivering exceptional service and anticipating needs
• Route medical drivers daily and hazardous route drivers weekly
• Track and monitor driver activity

🎯 Requirements

• 2+ years of experience in customer service and transportation support or dispatch
• Familiarity with route optimization and cost-saving strategies
• High School Diploma or equivalent (GED)
• Ability to multitask and manage competing priorities in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Understanding of transportation/logistics practices and procedures

🎁 Benefits

• Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and
• 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with
• Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term
• Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal.
• Permanent Role: Full-time, Monday - Friday.
• Empowering, visionary culture: We think differently, act boldly, and value authenticity