Travel Operations Manager | Remote | Luxury Travel Leadership

📋 Description

• Manage 3-4 Team Leads across all concierge functions.
• Provide daily coaching, feedback, and support to develop their judgment and leadership.
• Build a culture where ownership, precision, and empathy are balanced with speed and quality.
• Conduct regular reviews to support team member growth and performance.
• Direct all client-facing operations during your shift with real-time decision-making.
• Allocate resources, manage escalations, and resolve complex issues with calm confidence.

🎯 Requirements

• 4+ years in luxury travel, hospitality, or high-touch service operations.
• 2+ years in a leadership or management role—you’ve coached teams, not just managed tasks.
• Strong Sabre proficiency—comfortable with fare rules, complex routing, and ticketing.
• Data-driven approach—you use metrics to spot trends and improve performance.
• Excellent written and verbal communication—you can coach with clarity and write polished client
• Calm under pressure—when everything hits at once, you’re the steady presence.

🎁 Benefits

• Clear growth path: Concierge Manager → Senior Concierge Manager → Associate Director → Director.
• Build, don’t just maintain: help shape how operations scale globally.
• Real support: proficient team, regular reviews, Head of People, Process Management team.
• Work-life balance: predictable scheduling, proper handovers, global team, merit-based performance
• Learn while you lead: advanced travel optimization strategies, lead global teams, cross-functional
• Gain operational leadership experience at a venture-backed company growing 5x year-over-year.