Making sure Courier Partners meet our level of standard and Performance.
Acting as an escalation point for any queries or issues.
Support the Operations Team on off-boarding/courier agreement terminations.
Co-work with our Support team to maintain a high level of service at all times.
Interact with 3rd parties regarding Couriers’ performance (Customers, citizens, etc;)

🎯 Requirements

Previous experience working as a customer service representative.
Excellent communicator and a big team motivator as you will have daily contact with our courier
Helping and listening to people is something that comes naturally and easily to you
Ability to lead by example and show direction - you have the genuine will to support your team
You’re an expert and confident in expressing your social skills
You are not afraid of and can act confidently in challenging situations

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