(US) Customer Success Manager - Health Plan (Great Lakes)

📋 Description

• Own strategic partnerships with clients as primary contact
• Proactively identify performance improvement opportunities using data
• Foster collaboration across in-network clients; share success stories
• Act as trusted advisor to drive adoption and align with priorities
• Develop product utilization narratives showing ROI and adoption opportunities
• Maintain engagement levels and support customer NPS

🎯 Requirements

• Prior health plan experience
• Exposure to health care organizations
• Strong written and verbal communication
• Excellent organizational, project management & time management skills
• Experience with SaaS or EHR is a definite asset
• Strategic thinking with strong analytical skills and urgency

🎁 Benefits

• Benefits starting from Day 1
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs
• Parental & Caregiver Leaves
• Fertility & Adoption Support