US Program Associate

📋 Description

• Support multiple projects and workstreams simultaneously (multi-task), especially by driving
• Over time, own whole components of projects, including but not limited to customer service and/or
• Proactively identify areas for efficiency in projects and team management (e.g. streamlining
• Support community engagement and coordination, including acting as a liaison for partner
• Lead customer service, including directly supporting recipients via an email-based help desk and
• Coach applicants through the intake process with a focus on applicants who are experiencing

🎯 Requirements

• Exceptional alignment with GiveDirectly Values and active demonstration of core competencies
• Fluency in English is required; proficiency in Spanish, Arabic, or Chinese is a plus
• 2+ years of work or volunteer experience in a role that required project management and people
• Exceptional communication, organizational, and time-management skills
• Strong customer service instincts, including skilled problem solving, patience, and high emotional
• Ability to manage day-to-day operations and propose & implement process improvements

🎁 Benefits

• A positive and supportive team with opportunities for advancement
• A demonstrated commitment to helping all staff develop and grow
• A competitive salary, including bonus
• A robust health benefits plan (exact details will vary by country)
• Unlimited PTO (that we encourage staff to take!)
• Desk allowance and flexible work location