User Researcher, AI Evaluations

📋 Description

• Define "good" via reusable evaluation criteria reflecting user expectations.
• Run longitudinal and feature studies to measure experience quality.
• Anchor evals in real workflows across the user journey.
• Identify failure modes and recovery across the system.
• Collaborate with product, design, engineering, and data science to scale evaluation.

🎯 Requirements

• Turn soft user expectations into concrete rubrics and metrics.
• AI fluency; reason about model behavior and work with DS/ML partners.
• Clear communication; align partners and drive product impact with insights.
• Strong UX research craft (quant + qual) with method mix.
• Pragmatic in fast-moving environments; balance speed and depth.
• 5+ years UX research in industry.

🎁 Benefits

• Competitive compensation, equity, and benefits.
• Hybrid work with in-office days (Mon/Tue/Thu) in SF or NYC.
• Cross-functional collaboration across product, design, eng, and data science.