Utility Billing Specialist

📋 Description

• Manage utility accounts for assigned residential properties across multiple U.S. markets.
• Coordinate utility activations, transfers, disconnections, and account closures during property
• Communicate directly with utility providers by phone, email, and online portals to establish
• Retrieve, review, and enter utility invoices into AppFolio, ensuring accuracy and proper
• Monitor billing cycles, due dates, outstanding balances, and missing invoices to prevent late fees
• Verify available property funds, obtain required approvals, and process utility payments.

🎯 Requirements

• Minimum one year of relevant experience in billing, utility management, or property management
• Strong verbal and written English communication skills.
• Comfortable making outbound calls to U.S. utility providers and resolving issues professionally.
• Experience reviewing invoices, tracking payments, and researching billing discrepancies.
• Strong organizational skills, attention to detail, and ability to manage multiple deadlines.
• Proficiency with spreadsheets, email, and web based applications.