Vendor Performance Manager, APAC

📋 Description

• Own the end-to-end performance of key operational vendors, developing, tracking, and reporting on
• Conduct deep-dive analysis on vendor data to identify root causes of performance gaps, service
• Maximize CRM effectiveness by streamlining workflows, optimizing reporting, and ensuring data
• Proactively architect scalable operations for all new initiatives and pilots; partner with planning
• Lead and facilitate business reviews with vendor partners, driving accountability and documenting
• Partner with internal planning teams to ensure vendor capacity aligns with short-term and long-term

🎯 Requirements

• 10+ years of professional experience, with at least 5 years focused on vendor management, supplier
• Strong Analytical Skills: Proven ability to analyze large datasets, synthesize performance trends
• Technology & CRM Proficiency: Deep working knowledge of CRM systems (especially Salesforce) and
• Operational Excellence: Deep understanding of contact center operations, quality assurance
• Communication & Influence: Exceptional written and verbal communication skills, with the
• Project Management: Experience managing complex operational projects with clear timelines

🎁 Benefits

• Experience in the Tech, Travel, or Gig/Sharing Economy sectors (Preferred).
• Familiarity with two-sided marketplace dynamics and the complexities of host/guest support
• Experience launching new programs or standing up operations with a vendor from scratch (Preferred).
• Commitment to inclusion and belonging.