Develop and maintain positive vendor relations to ensure superior customer satisfaction
Receive and handle customer calls and email requests for services
Manage the scheduling and completion of all services assigned by customers
Manage real-time inquiries while keeping track of and responding to commitments to follow up with
Identify, research and resolve customer issues using the company’s web-based systems and databases
Resolve or escalate all disputes or un-satisfied service confirmations in timely manner

🎯 Requirements

Associate’s Degree or equivalent work experience
Previous experience in Customer Service role preferred

🎁 Benefits

Competitive compensation
Health, Dental, Vision, Life, Disability options
401K retirement savings plan
Paid vacation, federal and floating holidays
Maternity/Paternity Pay
Career advancement opportunities

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