VIP Account Manager

📋 Description

• Manage incoming communications from VIP and pre-VIP players through live chat, email, and messaging
• Act as the primary point of contact when players enter the VIP program, introducing the program
• Build and maintain personalized, long-term relationships with VIP players.
• Deliver high-quality customer support and manage player issues through to resolution.
• Manage assigned player segments and execute campaign follow-ups, targeted outreach, and feedback
• Monitor player behavior and identify potential retention risks or changes in engagement.

🎯 Requirements

• Previous experience in customer support, account management, VIP services, sales, or another
• Experience in iGaming, online casino, sports betting, or premium/VIP customer service is a strong
• Fluent English and Italian, required for daily communication.
• Fluent Ukrainian or Russian, required for communication with the wider team.
• Excellent communication and relationship-building abilities.
• Proactive and self-motivated approach, with the confidence to take initiative without always

🎁 Benefits

• Fully remote working environment.
• Benefit Cafeteria with a flexible range of perks and allowances.
• Children allowance.
• Mental health support.
• Sports and fitness activities.
• Language courses.