VIP Quality Control Lead

📋 Description

• Build and develop the Quality Control Manager team, including workforce planning, regional
• Manage quality-control coverage planning by monitoring review volumes, prioritizing reviews
• Lead regular calibration sessions to measure evaluation consistency, identify discrepancies, and
• Own the development, maintenance, and versioning of scorecards and evaluation methodologies used
• Establish and maintain clear quality standards for VIP operations, ensuring consistent expectations
• Build and maintain a structured library of best-practice examples and failed cases to support

🎯 Requirements

• Strong experience in quality control, quality assurance, customer operations, or a closely related
• Demonstrated expertise in calibration methodologies and the ability to establish consistent
• Experience designing scorecards and structured frameworks for assessing customer interactions and
• Strong understanding of quality dashboards, performance metrics, and data-driven quality management.
• Experience designing and implementing certification, assessment, and training methodologies.
• Solid knowledge of sportsbook and casino products and the operational environments in which they

🎁 Benefits

• Fully remote working environment within Europe.
• Full-time employment with an international and geographically distributed organization.
• Benefits cafeteria offering a broad range of options, including: Children allowance, Mental health
• Opportunity to lead and develop a specialized quality-control function across multiple regions.
• Significant influence over VIP quality standards, training frameworks, certification processes, and
• Opportunity to build scalable quality systems and contribute to automation initiatives.