VIP User Operation Senior Specialist

📋 Description

• Own VIP user lifecycle operations: Lead the strategy and execution of lifecycle operations for
• Build and optimize VIP user segmentation framework: Develop a comprehensive VIP user segmentation
• Improve VIP user retention and engagement: Enhance VIP user stickiness through membership benefits
• Design and optimize VIP referral and advocacy programs: Explore referral, invitation, and
• Lead A/B testing and refined operational strategies: Design and execute A/B tests, personalized
• Drive cross-functional collaboration to enhance VIP experience: Work closely with Product

🎯 Requirements

• Proven track record in managing VIP, high-net-worth, or key user segments, with successful cases in
• 5+ years of experience in the internet industry, with at least 3 years in senior user operations
• Proven ability to independently lead VIP user operation initiatives and campaigns, with a
• Strong command of user segmentation, A/B testing, funnel analysis, lifecycle management, and
• Familiarity with marketing automation platforms, CRM systems, or user operation tools, and the
• Excellent analytical skills with the ability to build and improve user monitoring and analysis

🎁 Benefits

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business