Virtual Client Support Receptionist

📋 Description

• Serve as the primary point of contact for incoming callers, answering promptly and maintaining a
• Transfer calls to the appropriate team member or department and direct prospective clients to the
• Return calls and follow up with existing clients and referral sources in a timely and professional
• Gather relevant initial information from callers and ensure information is communicated accurately
• Schedule appointments and maintain accurate calendar information using digital scheduling tools.
• Manage multiple incoming calls during high-volume periods while remaining calm, organized, and

🎯 Requirements

• At least 1 year of experience in a client-facing position, such as customer service, reception
• Advanced or native-level English proficiency, both written and spoken, with clear, confident verbal
• Bilingual verbal communication skills.
• A warm, friendly, empathetic, and professional telephone manner.
• Strong active-listening skills and the ability to understand conversational context and adapt
• Demonstrated ability to manage multiple calls and competing priorities without becoming overwhelmed.

🎁 Benefits

• Monthly compensation ranging from $1,015 to $1,100 USD.
• 100% remote, home-based work environment.
• Full-time schedule, Monday through Friday, 9:00 AM–6:00 PM EST/EDT.
• Paid time off.
• Bonus opportunities.
• Parental leave.