Voice of the Customer

📋 Description

• Serve as an administrator and subject-matter expert for the Qualtrics survey and ticketing platform
• Review, digest, and triage all inbound negative-experience survey responses, assigning tickets to
• Manage all new and existing tickets to ensure 100% response coverage
• Develop and maintain a working knowledge of common customer pain points
• Apply consistent, standardized topic tags to all open-text survey comments
• Maintain and evolve the tagging taxonomy as new themes emerge

🎯 Requirements

• Bachelor's degree in Data Analytics, Business, Communications, or a related field — or equivalent
• Strong analytical mindset with the ability to draw meaningful conclusions from both structured data
• Excellent written and verbal communication skills; comfortable engaging directly with customers and
• Demonstrated ability to manage multiple workstreams, prioritize effectively, and follow through to
• Proficiency with Microsoft Excel (pivot tables, data cleaning, formulas, and chart creation)
• Collaborative working style with a track record of building productive relationships across

🎁 Benefits

• Competitive compensation range: $51,000 - $62,000 USD annually
• We encourage applications from members of underrepresented groups, including but not limited to