Voice Specialist

📋 Description

• Own the configuration, testing, and ongoing optimization of voice routing across global supplier
• Monitor voice quality metrics — ASR, NER, MOS, and PDD — and drive proactive and reactive
• Investigate and resolve voice carrier degradations, routing anomalies, and SIP-level issues
• Onboard new voice carriers and validate SIP connectivity, including peering agreements and
• Manage voice routing for North American peering traffic and coordinate with the Apps side where
• Support the migration of voice services from IBM Data Centres to AWS

🎯 Requirements

• Overall Experience 5 years to 8 years.
• Strong hands-on experience with SIP protocol, voice routing platforms, and carrier interconnect
• Proficiency in interpreting voice quality KPIs (ASR, NER, MOS, PDD) and translating them into
• Experience with a VoIP or cloud voice platform (e.g. Vonage RVE/GCS, FreeSWITCH, Kamailio, or
• Ability to diagnose complex SIP-layer issues, including codec negotiation, registration failures
• Strong collaboration skills — able to work effectively with carrier partners, product managers, and

🎁 Benefits

• Attractive Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Educational Assistance Reimbursement Program
• Opportunities for reimbursement for conferences, trainings, and other personal development events
• Maternity and Paternity Leave
• Additional benefits and perks will be shared and discussed with you by the recruiter during the