VP, Member & Provider Services and Optimization

📋 Description

• Oversee the Member & Provider Services and Optimization org.
• Lead multi-tier Directors to meet KPIs.
• Translate goals into actionable operational roadmaps.
• Use internal platforms and data-driven insights for decisions.
• Ensure compliant, efficient service delivery and differentiation.
• Be the primary voice of customer to align internal projects.

🎯 Requirements

• 15+ years of professional experience
• 5+ years leading large org with onshore and offshore colleagues
• 5+ years leading large call center operations
• 5+ years in operational planning, workforce management and budgeting
• Experience operating in a regulated environment
• 5-10% travel required

🎁 Benefits

• Medical, dental, and vision benefits
• 11 paid holidays and paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Unlimited vacation, equity grants, and annual bonuses