VP of Customer Success

📋 Description

• Develop and execute the overall Customer Success strategy in alignment with revenue objectives
• Own the commercial performance of the installed customer base, with accountability for net revenue
• Define customer segmentation, lifecycle models, operating targets, and scalable processes that
• Lead and develop a high-performing global Customer Success organization, including recruiting
• Build the infrastructure and operating model required to support growth beyond $200M ARR, with
• Integrate AI, predictive analytics, automation, and agentic workflows into Customer Success

🎯 Requirements

• Proven experience leading Customer Success organizations through substantial growth, ideally from
• Strong understanding of recurring revenue economics, including customer acquisition cost recovery
• At least 3 years of experience in SaaS, hardware-as-a-service (HaaS), IoT, predictive maintenance
• Deep knowledge of customer lifecycle management, SaaS performance metrics, renewal strategy, and
• Demonstrated success building and leading large, high-performing organizations, including
• Strong track record of recruiting, developing, and retaining talent while establishing clear

🎁 Benefits

• Base salary: $220,000–$260,000 USD, depending on location, skills, experience, education, and
• Additional variable compensation, bonuses, and equity.
• Stock options as part of the compensation package.
• Comprehensive benefits, including a retirement plan with employer match.
• Unlimited paid time off.
• Flexible work schedule.