Workforce Coordinator

📋 Description

• Ensure courier supply hours and shift allocation processes are executed correctly, accurately, and
• Monitor shift attendance, no-shows, and late cancellations — log patterns consistently and flag
• Identify supply and attendance drivers that are creating operational risk and escalate them to the
• Coordinate the day-to-day work of external team members supporting shift attendance, performance
• Guide external team members on task prioritisation, SOP adherence, and new process onboarding — set
• Review external team execution quality and productivity; identify recurring errors, gaps, or

🎯 Requirements

• Experience in an operational coordination role — you know what it means to own a process end-to-end
• Comfort managing external teams or third-party partners — you can set expectations, review output
• Good data habits. You don't need to be an analyst, but you should be able to maintain accurate
• A practical approach to processes. When something is taking longer than it should or creating
• Fluency in Croatian and English. Courier-facing communication is in English; the wider team