Workforce Management Analyst

📋 Description

• Partner with managers and other stakeholders to ensure the highest level of performance for our
• Use metrics, your own analysis, and other feedback mechanisms to develop forecast models for
• Scheduling of resources for different focus areas and support channels to maximize coverage of
• Conduct analysis and real time monitoring of support team members' performance and schedule
• Strategize and develop new processes to monitor productivity and performance for support teams
• Uncover and review actionable data-driven insights with management to drive informed decisions

🎯 Requirements

• 3+ years experience as an operations professional with at least some experience specifically in
• Extreme attention to detail with an analytical approach to problem solving and process development
• Ability to think strategically, identify key business issues, and develop innovative solutions to
• Proficiency in analyzing data, interpreting metrics, and generating actionable insights; strong
• Expertise in identifying inefficiencies and leading process improvement initiatives
• Strong communications skills with the ability to articulate messages to a variety of stakeholders