Added
11 days ago
Type
Full time
Salary
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Related skills

data analysis customer service project management workforce investment opportunity act (wioa)

📋 Description

  • Manage the applicable program to meet/exceed defined goals.
  • Maintain subject matter expert level knowledge on all applicable federal, state and local laws
  • Communicate new and/or modified policies and procedures to staff.
  • Provide technical assistance to center staff to improve performance as well as quality and customer
  • Work closely with Quality Performance & Training Specialist to ensure program compliance.
  • Identify, develop, implement and monitor strategies, tactics and standard operating procedures to

🎯 Requirements

  • Minimum of a Bachelor's Degree in Human Services, Business, Education or Human Resource field or
  • Minimum of three years of experience working with the Workforce Investment Opportunity Act
  • Strong business knowledge of customer service best practices and performance management.
  • Knowledge of Workforce Investment Opportunity Act (WIOA) legislation and regulations.
  • Project management, organizational, personnel, problem solving and data analysis skills.
  • Ability to meet deadlines as required by our employees and customers.

🎁 Benefits

  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Disability Insurance
  • Paid Time Off (PTO)
  • Paid Holidays
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