Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.
Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!
ABOUT THE TEAM
The IT Enterprise Systems Engineer team is responsible for providing a consistent and reliable experience across all applications and services. This role is responsible for partnering with the organization to ensure systems are maintained, installed, and configured appropriately for current business requirements.
What you’ll do:
- Work through complex asks and issues not currently understood to find a path forward
- Work with partners to turn Business needs into actionable system requirements
- Design, Document, Update, and Configure based on requirements
- Work with Vendors to answer questions, troubleshoot issues, and develop solutions
- Continue to develop personal knowledge and expertise
- Maintain and monitor system performance
- Document and Cross train internally with other engineers and externally with Business users
- Identify security risks, best practices, and provide education to the organization and team
- Actively participate in all facets of the incident response lifecycle and enhance incident response playbooks leveraging automation to remediate issues or add context where possible.
Who you are:
- BS or an MS in Computer Science, Computer Engineering, Cyber Security, Information Systems, or a related IT field
- 3+ years of experience working on an IT team supporting product/engineering functions, cloud infrastructure, and/or corporate infrastructure development
- 3+ years of experience supporting Genesys Cloud, Nice Incontact, or a similar relevant Contact Center platform
- Experience with Google Workspace Admin is a plus
- Experience with Single Sign-On/SAML solutions such as Okta, ADFS, Auth0, etc.
- Strong experience defining and implementing internal practices and controls with excellent communication skills and the ability to tailor messaging to the appropriate audience.
- Prior experience building and maintaining telephony systems
- Software engineering/scripting experience is a plus
- Willingness to proactively learn and apply new skills and technologies
Compensation & Benefits:
- The salary band for this position ranges from $80,000 - $110,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
- This position will be eligible for a competitive year end performance bonus & equity package.
- Full medical, dental, vision package to fit your needs
- Flexible vacation policy; work hard and take time when you need it
- Pet discount plans & retirement plan with company match (401K)
- The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
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