Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Binance is a client-facing business, and Customer Service is extremely important for us.

We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in English, and we are looking for candidates with high proficiency. Additional language proficiency is much preferred.

Responsibilities:

Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.

Handle customer enquiries, advice and suggestions via email or online tools.

Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.

Handle customer complaints, special cases or ad hoc tasks.

Requirements:

Bachelor degree or above.

Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.

High level of honesty and integrity. Proactive and meticulous.

A sense of responsibility and team work spirit.

Ability to work under pressure, strong communication skills and exceed beyond expectation.

Passionate for the customer service industry and can work under different work shifts, including night shifts.

Positive about the crypto industry.

Personal or professional experience with cryptocurrency.

Proficient in English language.

Additional Information

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless

• Tackle fast-paced, challenging and unique projects

• Work in a truly global organization, with international teams and a flat organizational structure

• Competitive salary and benefits

• Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Binance

Customer Service Representative (English)