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Join our team at Flatfile as a Solutions Engineer, where your passion for solving problems, resilience in the face of challenges, and dedication to customer satisfaction will drive our enterprise sales motion to new heights. In this role, you'll guide our prospects through product evaluation, solution design, and configuration in code and spearhead post-sales implementations. As a full-stack Solutions Engineer, you’ll be deeply involved in securing and ensuring customer success throughout the customer lifecycle. This position is perfect for technically adept individuals looking to forge strong connections and guide customers from potential prospects to satisfied partners.
This role reports to: Becca Weiss, VP of Customer Success
This role may be listed at other companies as:
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Technical Solutions Engineer•
Pre-Sales Engineer•
Post-Sales Engineer•
Customer Sucess EngineerWhy are we hiring for this role now?
I’m Becca, Flatfile’s VP of Customer Success. My whole career has been in Customer Success, one way or another. My journey started in the heart of customer service, navigating through the complexities of technical support where I was determined to go beyond fleeting customer interactions. Customer Support Engineering set the stage for where I really found joy as an Implementation Manager, demystifying technical products with customers and providing comprehensive solutions outside of my job description.
Throughout my career, I’ve come to understand that transparency isn’t just a buzzword. It’s critical to customer satisfaction, building relationships, and growth, not only for the business, but yourself.
In the fast-paced world of Flatfile, our customers are at the forefront of everything we do. My leadership is defined by an unyielding pursuit to create raving fans through every interaction. It’s here where our Radical Support Manifesto comes alive—which is the living, breathing core of how we operate. We treat every piece of feedback as a gem, whether pointing us to new heights or reminding us where to ground ourselves more firmly.
We value the ability to pivot swiftly, always with an ear to the ground and open dialogue with our customers. It’s about being real with each other and our customers—sharing in their challenges, empathizing, and working together to solve problems and build relationships rooted in trust. This is how we make our customers truly successful.
Joining our team means diving into the unique challenge of blending pre- and post-sales engineering problems for both potential and existing customers, uniquely positioning you to shape our approach to enterprise-level problem-solving. You'll play a critical role in developing new strategies and playbooks that will directly influence our success with large-scale clients. It's an exceptional chance to make a tangible impact, grow professionally, and contribute to pioneering solutions within a collaborative and technically skilled team.
The job
As a Solutions Engineer at Flatfile, your core responsibility during the pre-sales phase will involve the creation of proofs-of-concept (POCs) that are technically sound and aligned with potential customers' needs. This requires a deep understanding of customer requirements and the ability to demonstrate effectively how Flatfile's solutions can address their unique challenges. Your work here is foundational, setting the stage for successful customer relationships.
Transitioning to post-sales, your focus will shift towards guiding customers to their desired end-state implementations. This entails ensuring that the solutions and strategies proposed during the pre-sales phase are appropriately executed, culminating in a seamless and effective integration of Flatfile's solutions into the customer's operations. Your role is critical in making sure that the initial promise of the POC translates into tangible results for our customers.
The main challenge in this dual-phased role is embodying the full-stack capabilities of a Solutions Engineer. This unique position requires not just the technical expertise to develop and implement solutions, but also the continuity of care to accompany the customer through the entire journey without the traditional hand-off to another team. This approach demands a blend of technical proficiency, problem-solving skills, and a customer-first mindset to ensure success and customer satisfaction.
Your main responsibilities:
If this sounds like a fun challenge, let’s define the Data Exchange category together!
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While many Solutions Engineering roles are, Flatfile’s Solutions Engineer role is unique. With that in mind, you should pass on applying if:
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Additional Information
In accordance with applicable law, the following represents Flatfile's reasonable estimate of the range of possible compensation for this role if hired in Colorado.
Salary: $120,000 - $165,000 annually
Equity: this role is eligible to participate in Flatfile's equity plan
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Reasons you’ll love working here
🫂 Comprehensive health, vision, and dental insurance for you and your dependents
🏦 401k match. 100% matching for up to 3% and a 50% match for the next 2%
💸 Equity options for all full-time employees
🏠 100% remote work environment
🏖️ Flexible paid time off, with a recommended minimum of 3 weeks
🎨 $10,000 home office makeover with personal access to an interior designer
🛜 $150 per month toward cell phone and wifi
💻 The best tools to do your work, including a Mac laptop and top-of-the-line hardware.
🏥 24/7 access to a Health Advocate & free annual membership to One Medical
👶 12 weeks of paid family leave
And much more!
Flatfile believes a diverse and inclusive environment is key to building a great company. As such, Flatfile is proud to be an Equal Opportunity Employer. We are committed to creating an environment that is welcoming for people from all walks of life; we do not discriminate based on race, color, gender identity, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law. While we have more work to do to advance diversity and inclusion, we are invested in growth that empowers everyone to succeed.
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