Account Manager

📋 Description

• Respond promptly and professionally to broker and employer inquiries via email and phone.
• Guide brokers, and occasionally employers, through onboarding and health plan implementation
• Support ongoing plan management, including tooling and answering day-to-day questions.
• Manage the renewal process from end to end.
• Coordinate with internal teams to resolve issues and provide timely, clear updates to brokers and
• Partner with product and operations teams to share feedback and suggest improvements to tools

🎯 Requirements

• 2+ years of experience in a customer-facing role within the health insurance, employee benefits, or
• Strong understanding of health plan structures, terminology, and processes.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple priorities simultaneously.
• Comfortable using CRMs, ticketing systems, and modern workplace tools.
• Working knowledge of how health plans are sold, implemented, and maintained (particularly

🎁 Benefits

• A fast-paced environment with a steep learning opportunity.
• A collaborative team that's greatly motivated by our mission and the problems we work on.
• The direct impact of your work on Arlo's business and operations.
• 100%-paid health insurance benefits.
• Free lunches in the office.
• Fun company retreats.