Account Manager, Loyalty \& Rewards

📋 Description

• Own the post-sale relationship for a portfolio of loyalty and rewards partners, from kickoff
• Translate a signed deal into a concrete program: earn structures, redemption catalogs, offer
• Run launch as a project manager would — build the plan, drive the timeline, chase down blockers
• Serve as the single point of contact for partner teams, coordinating internally across Product
• Lead recurring business reviews: report on program performance, surface insights on spend lift and
• Surface expansion opportunities within your accounts and hand them to BD with the context they need

🎯 Requirements

• 3–7 years in Account Management, Customer Success, Implementation, Partner Management, or Program
• A track record of managing complex, multi-stakeholder programs to a deadline, with real ownership
• Exceptional attention to detail; you are the person on the team who catches the thing everyone else
• Outstanding written and verbal communication, and genuine enjoyment of building relationships with
• Comfort operating with ambiguity and without a playbook — you'd rather build the process than wait
• Strong commercial instincts: you understand that a healthy account is one where the partner is

🎁 Benefits

• Unlimited time off with minimum 10 days required
• Flexible working arrangement and home workspace stipend
• US Rainmakers: 95% coverage of health, dental, vision; 90% for dependents; 100% subsidized life
• 401(k) with 4% company match
• Equity option plan for all Rainmakers
• Monthly stipend for health and wellness spending