Associate Customer Success Manager - Boston

📋 Description

• Identify and qualify opportunities to expand small customers existing Datadog footprint
• Successfully execute full sales cycle for identified upsell opportunities with concentrated book of
• Troubleshoot on issues to ensure a positive customer experience and continued product adoption
• Proactively work with customers to find expansion opportunities and increase loyalty and retention
• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
• Act as advisor to customers to ensure they’re leveraging the solution effectively

🎯 Requirements

• Customer-minded, always trying to provide the most value possible
• Driven and motivated by a career in sales with a strong desire to grow a career in customer success
• A strong communicator (written and verbal) with excellent attention to detail
• Experienced in independently negotiating contract terms and overcoming pricing objections for
• A self-starter who can multitask and adapt to changing situations
• Strong with time management and feel confident working in a high volume, high velocity role

🎁 Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)