Associate, Studio Experience

📋 Description

• Provide the highest level of customer service and experience to members, prospective members, and
• Appropriately address member feedback and queries in person, or email with a professional and
• Effectively book, cancel and reschedule live productions for members through TeamUp, our
• Perform check in duties prior to live production, ensuring members and guests are aware of and
• Ensure class occupancy levels are adhered to, working to ensure all live studio spots are filled
• Ensure the energy of the studio experience is optimal, supporting the wider production teams with

🎯 Requirements

• Must have experience in customer service/hospitality industry
• Preferably interested in health, fitness, and/or sports
• Must be reliable, professional, energetic, friendly, and computer literate
• Must be friendly and outgoing
• Ability to effectively communicate in person, via email, and via phone
• Must have a friendly and professional phone and email etiquette

🎁 Benefits

• Medical, dental and vision insurance
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan