Content Moderation Supervisor

📋 Description

• Manage the Moderation function and nurture the Moderation team members to improve the quality and
• Capture and monitor team performance through KPI management and reporting on team's key performance
• Lead weekly and monthly reporting on moderation cases, paying attention to trends and potential
• Ensure that the Senior Manager Incidents & Complaints is informed of any issues, concerns or
• Harness the available data to assess team performance and track the behavioural trends of users
• Serve as the escalation point for complex, high-risk cases where applying documented processes and

🎯 Requirements

• Strong understanding of moderation systems applied in a digital environment
• Innovative, practical and pragmatic in your approach to problem-solving
• Passionate about customer service & comfortable handling challenging conversations
• A real collaborator with ability to achieve goals through cross-functional solutions
• Experienced of documenting and communicating written processes and procedures
• Confidence using software and applications (Salesforce experience advantageous)

🎁 Benefits

• Learn from industry experts, experienced leaders, and on-the-job opportunities.
• Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus
• Work with flexibility - hybrid workplace balancing time in the office with remote work.
• Get one extra paid leave day per quarter for what makes you happy.
• Acknowledge a significant day your way with family and friends.
• Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition