Content Moderation Supervisor

📋 Description

• Serve as the escalation point for Moderation cases reviewed by the offshore Moderation team and
• Provide detailed written accounts of actions taken in response to moderation cases, capturing the
• Assess, investigate, and compile relevant information to support decision-making, making judgement
• Issue relevant interventions to platform users as documented in Mable processes and procedures
• Escalate complex, high-risk cases where applying documented processes and personal judgement do not
• Receive and make phone calls to platform users that are querying interventions issued to their

🎯 Requirements

• Experience in a customer-facing role, preferably with an element of conflict resolution
• Excellent written & verbal communication skills
• High level of motivation and ability to handle a high-volume environment
• Experience in handling challenging conversations
• Calm, confident, and well-prepared
• Ability to follow and implement written processes and procedures

🎁 Benefits

• Learn from industry experts, experienced leaders, and on-the-job opportunities
• 14 weeks of paid parental leave for primary carers and 6 weeks for secondary carers plus
• Hybrid workplace balancing time in the office with remote work
• One extra paid leave day per quarter (Flexi Leave Days)
• Floating public holiday
• Reward and Recognition program