Contributor Experience Manager, Community

📋 Description

• Create strategies to increase participation and satisfaction, overseeing external platforms like
• Develop systems to efficiently manage questions, feedback, and disputes across platforms and social
• Set direction for multi-team areas and inspire clarity and alignment
• Organize virtual events to foster connection and monitor community sentiment to mitigate risk and
• Leverage user feedback, insights, and quantitative metrics to drive improvement in product and
• Enable the team: instill ownership, drive cross-team collaboration, and remove structural blockers

🎯 Requirements

• Bachelor's degree in business, marketing, communications, finance, or related field
• Minimum 5 years of experience in communications, marketing operations, field operations, or
• Proven experience managing active, large-scale communities (thousands of members) on Slack
• Exceptional communication skills with flawless writing
• Ability to synthesize complex details into accessible content
• Data-driven mindset with ability to analyze metrics

🎁 Benefits

• Base salary (range for SF/NY/Seattle: $134,400–$168,000 USD)
• Equity as part of compensation
• Comprehensive health, dental, and vision coverage
• Retirement benefits
• Learning and development stipend
• Generous PTO (paid time off)