Customer Advocate (12-month Contract)

📋 Description

• Provide product/services information, answer questions, and resolve emerging problems with accuracy
• Offer advice and recommendations, from diagnosis through to resolution via our ticketing system
• Collaborate and connect with established dealership accounts to maintain and retain business
• Assist in establishing and maintaining brand content including brand guidelines, special offers and
• Take ownership of support tickets from initial request through to resolution
• Keep customers informed of progress, particularly where requests require investigation or

🎯 Requirements

• Computer literacy and data entry skills, plus intermediate understanding of HTML5 & CSS3 and
• Recent experience in a customer facing role with demonstrated ability to develop relationships and
• Confident communicator able to understand technical issues and translate them to a non-technical
• Ability to multitask, prioritise workload and adapt quickly to change
• Clear track record of meeting KPIs, capable of working independently, while driving
• Reliable and dependable person with outstanding written and verbal communication skills who would

🎁 Benefits

• Hybrid working combining remote flexibility with in-person collaboration
• Flexible working arrangements including part-time options
• 24 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave