Customer Experience Associate (New Grad)

📋 Description

• Provide customer support via chat, email, and phone across financial topics.
• Learn Robinhood products and financial concepts to assist users.
• Help improve service by sharing real-time feedback and trends.
• Be the company voice, delivering empathetic and clear guidance.
• Operate in a fast-paced environment with independent judgment.
• Work across onboarding and ongoing customer interactions.

🎯 Requirements

• Excellent written and verbal communication skills.
• Strong empathy and ability to defuse customer anxiety.
• Comfort with a fast-evolving landscape and coaching feedback.
• Ability to multi-task, prioritize, and adapt to new challenges.
• Experience in customer support is a plus; finance/financial services is a plus.
• Willingness to work a 24/7 shift model.

🎁 Benefits

• Competitive pay with bonus/Equity opportunities and 401(k) matching.
• Paid health insurance for employees with dependents coverage.
• Flexible benefits wallet for wellness and learning.
• Life and disability insurance, parental leave, and mental health support.