Customer Experience Associate, Prediction Markets

📋 Description

• Support customers across support channels: Respond to customer questions by chat, email, and phone
• Explain event contracts in plain language: Help customers understand how contracts are priced
• Resolve account and trading issues: Investigate order, position, funding, settlement, and payout
• Stay calm during live-event spikes: Provide steady support when contact volume rises around major
• Collaborate on escalations and feedback: Route complex, technical, or compliance-sensitive issues

🎯 Requirements

• Experience in support: 1-2+ years of experience in customer support, customer operations, or a
• Strong communication and problem-solving: Excellent written and verbal communication skills, with
• Adaptability and tool proficiency: Comfort working in a fast-moving, high-volume environment, calm
• Schedule flexibility: Availability to work a flexible schedule, including evenings, weekends, and
• Licensing and location requirements: A Series 3 license is preferred (or the ability to obtain it

🎁 Benefits

• Challenging, high-impact work to grow your career.
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity
• Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90%
• Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in
• Access to the best AI tools on the market and continuous AI skill-building for every employee
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.