Customer Experience Manager

📋 Description

• Work with customers (especially small business customers who are self-serve, rather than buying
• Propose and then lead internal projects to improve the customer experience, ranging from internal
• Be an expert of our small business / self service customer personas, their business needs, what
• Be an expert of our product and platform, running demos end to end and knowing all of the tips and
• Actively listen and synthesize customer feedback and issues so that you can guide them towards
• Leverage AI tools and automation to help streamline workflows, improve documentation, and identify

🎯 Requirements

• 4–8 years of experience in customer-facing roles, preferably with small businesses
• Experience autonomously designing and leading projects end to end, without a direct playbook being
• Comfort and experience proactive outreaching to customers on the phone to engage and help them
• Daily usage and tinkering with modern AI tools (e.g. Claude, ChatGPT), including finding ways to
• A natural ability to navigate and adapt conversations in real time, adjusting your approach based
• Experience delivering product demos or walkthroughs, with the ability to make complex features feel

🎁 Benefits

• Compensation - Competitive salary and meaningful equity in a fast-growing company
• Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
• Paid Time Off - Unlimited and flexible vacation policy
• Paid Family Leave - We support work/life balance and offer generous paid parental and new child
• Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
• Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools