Customer Experience Manager, Robinhood Concierge

📋 Description

• Lead 12-15 licensed Concierge Desk team members to produce outstanding results and improve their
• Develop agents to become proficient in value-added conversations and proactive up-selling via
• Coach and mentor your team, assisting in their professional development and helping them achieve
• Provide service in a live-support, proactive outreach environment
• Cultivate a culture of professionalism, customer advocacy, personal development, and regulatory
• Serve as a trusted point of contact for our most teams assisting our most active traders

🎯 Requirements

• FINRA Series 7, 63 and 24 or 9/10 Licenses
• Bachelor’s Degree from an accredited institution
• 4+ years experience in customer-facing operations, either at a respected mid-stage startup or a
• 4+ years experience managing customer-facing teams, preferably with a sales and/or advisory work
• Strong management toolkit with a reputation for leaving thriving employees in your wake
• Principled integrity and strong dedication to professionalism

🎁 Benefits

• Challenging, high-impact work to grow your career
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more