Building and refining incident management processes and incident registers to prevent issues before
Managing customer-facing communications during incidents to keep stakeholders informed and reassured
Coordinating cross-functional teams to implement both short-term fixes and long-term solutions
Post-incident reviews and recommendations that help reduce recurrence

🎯 Requirements

Strong stakeholder management skills
Proven experience managing major incidents or complex issues
Track record of leading projects to successful delivery outcomes
Ability to influence across all levels and challenge assumptions respectfully
Genuine customer service mentality
Comfortable working autonomously but knowing when to collaborate

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