Customer Service Advisor - FPS (English Speaker - Rotating Shifts)

📋 Description

• Be the first point of contact, providing an optimum level of service to all of our customers
• Be the face of Farfetch Platform Solutions to our customers and partners alike
• Provide information and best advisory with regards to products and services
• Take ownership of case resolution, following company processes and guidelines
• Manage demanding customers with professionalism and emotional intelligence
• Advocate on customer needs with internal teams, boosting localization initiatives

🎯 Requirements

• 1+ year of customer service experience, preferably fashion/e-commerce
• Excellent English proficiency, written and spoken
• Good IT skills and ability to guide customers navigating digital platforms
• Strong communication with problem-solving attitude
• Multi-tasking, detail-oriented, organized
• Interest in sports and sportswear a plus

🎁 Benefits

• Health insurance for the whole family
• Flexible working environment and wellbeing tools
• Extra days off, sabbatical program
• Training opportunities
• Flexible benefits program