Customer Service Consultant

📋 Description

• Provide quality support and assistance to customers across multiple channels, such as phone and
• Answer inbound customer service queries (voice and digital) in a fast-paced environment
• Assist customers through their journey and support them with their needs
• Contribute to goals of the Customer Service Team, driving customer satisfaction and loyalty
• Help maintain day to day operations of the Success Team
• Perform tasks such as advert approvals, fraud identification, adjacent product support, and

🎯 Requirements

• Demonstrated inclusive and interpersonal attributes that connect to company behaviours
• Expertise in problem solving and solving them quickly
• Ability to develop and support solutions that deliver exceptional customer service
• Demonstrate understanding and expertise in meeting KPIs
• Help build and maintain loyal customers and members
• Know your way around a computer (and can help people who don't)

🎁 Benefits

• 24 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave and
• Flexible working arrangements, including part-time options
• A place where you can move your career forward with continuous support
• Highly engaged, high-performing team with leadership face time