Customer Service Representative

Added
9 days ago
Type
Full time
Salary
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Related skills

customer service data entry appointment scheduling hipaa patient scheduling

📋 Description

  • Answer at least 55 incoming phone calls per day, including NPH and overflow calls
  • Answer a minimum of 20 New Patient Hotline calls per day
  • Make a minimum of 40 outbound calls per day
  • Schedule appointments for new patients, following best scheduling practice rules
  • Gather patient demographic information and create the account
  • Schedule follow up appointments for existing patients

🎯 Requirements

  • High school diploma or equivalent
  • Relevant customer service experience helpful
  • Excellent verbal and written communications skills
  • Experience with multi-line phone system helpful
  • Must live in the Tri-State Area (NY, NJ, CT)
  • Remote position requires a quiet private space at home to set up a workstation not too far from
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