Customer Service Representative

📋 Description

• Handle back office tickets, provide 7*24h online enquiry and email reply services.
• Handle customer enquiries, advice and suggestions via email or online tools.
• Support other business units with customer liaison, document customer requests and provide feedback.
• Handle customer complaints, special cases or ad hoc tasks.

🎯 Requirements

• College degree or above.
• Trilingual speaker with native Spanish, advanced English and one more language.
• High level of honesty and integrity; proactive and meticulous; sense of responsibility and teamwork
• Ability to work under pressure and strong communication skills.
• Passionate for customer service industry and can accept different work shifts.
• Passionate about the crypto industry.

🎁 Benefits

• Shape the future with the world's leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (may vary depending on work nature).