Customer Success Manager

📋 Description

• Manage a dedicated portfolio of global Mid-Market and Enterprise accounts, acting as their trusted
• Partner with customer engineering, product, and data teams to guide architecture, developer
• Build multi-threaded relationships across Product, R&D, and C-Suite stakeholders to align
• Plan and lead executive business reviews demonstrating tangible ROI, platform adoption, and
• Partner with Solutions Architects, Product Management, Support, and Sales to advocate for customer
• Proactively identify health risks, technical roadblocks, or adoption gaps, implementing proactive

🎯 Requirements

• 4+ years of experience as a CSM, Technical Account Manager, or Solutions Consultant managing
• Direct experience in the Analytics, Data Engineering, Business Intelligence (BI), DevTools, or
• Proven track record of managing complex commercial negotiations, renewals, and revenue retention
• Experience working directly with technical persona groups (Data Engineers, Product Managers
• Strong understanding of data modeling, SQL, API integrations, or SDK-driven architectures is a
• Ability to work Monday through Friday to align with international global markets.

🎁 Benefits

• Opportunity to join a cutting-edge company redefining data and AI embedding.
• Work closely with Product Managers, Data Engineers, Architects, and C-level executives.
• Drive rapid time-to-value, expand consumption (including AI model/credit frameworks), maximize net
• Leads to predictable renewals, identify upsell opportunities, and contribute directly to NRR growth.