Customer Success Manager (12month FTC)

📋 Description

• Manage a portfolio of 300 automotive dealer customers, building trusted relationships through a
• Become the primary point of contact for your customers, providing proactive support, strategic
• Use customer insights, platform data and performance reporting to identify opportunities to improve
• Champion product best practice by educating customers on new features, capabilities and ways to
• Identify opportunities to grow customer value through subscription optimisation and additional
• Collaborate with Advertising Specialists, Account Executives and Onboarding teams to deliver a

🎯 Requirements

• Experience in Customer Success, Account Management or Client Services within a SaaS, technology or
• A passion for building strong customer relationships and helping customers achieve their business
• Confidence using data and insights to identify opportunities and communicate value.
• Excellent communication and stakeholder management skills with the ability to influence and engage
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced
• A proactive, commercially minded approach with a focus on customer retention, growth and continuous

🎁 Benefits

• A place where you can move your career forward, where you’ll be continuously backed to make new
• We’re proud to be recognised as one of Australia’s Best Workplaces™ by Great Place to Work®, a
• The support of a highly engaged, high-performing team including a leadership team that you’ll
• 24 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave and