Customer Success Manager

📋 Description

• Build strong customer relationships and act as the Wrike advocate throughout their journey
• Partner with customers to establish clear business goals, timelines, priorities and metrics of
• Create, execute and manage comprehensive engagement and communication strategies that proactively
• Serve as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on
• Collaborate with multiple teams on a regular basis (Sales, Professional Services, Support, Product
• Monitor entire book of business and work towards targets, leveraging key account metrics to

🎯 Requirements

• Full fluency in English, and German or French (Nice to have)
• 5+ years experience in Customer Success Management or customer-facing role supporting enterprise
• Experience working with Marketing teams, Professional Services, IT teams, PMO teams
• Ability to build and maintain strong relationships with a diverse set of clients, including senior
• Knowledge and hands-on experience in project management, business process redesign, and change
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly

🎁 Benefits

• 25 calendar days of paid vacation
• Sick Leave Compensation (5 Paid Uncertified Sick Days)
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Medical Insurance (Employees + Dependents)
• Hybrid Working Model