Customer Success Manager

📋 Description

• Partner with US insurance customers to align pricing, underwriting and portfolio goals for value.
• Own customer health across portfolio: adoption, risks, actions.
• Support renewal and expansion planning; identify risks, needs and commercial signals early.
• Lead customer engagements such as QBRs, value reviews, workshops and check-ins.
• Build relationships with stakeholders from day-to-day users to senior sponsors.
• Collaborate with Sales, Product, Delivery and Business Value Consulting to unify the customer experience.

🎯 Requirements

• Built trusted relationships with senior stakeholders; supported long-term health.
• Supported renewals, risk management or expansion with Sales/Account Management teams.
• Led customer meetings such as QBRs, value reviews, workshops or success planning sessions.
• Worked cross-functionally with Sales, Product, Delivery, Implementation or similar teams.
• Used data, insights or health metrics to prioritise actions and decisions.
• Operated well in fast-moving or ambiguous environments with ownership and clear communication.

🎁 Benefits

• $6000 training and conference budget for development.
• Full medical, dental, vision coverage to fit your needs.
• Mental health support via Spring Health and Rula.
• Access to One Medical.
• Flexible vacation policy; work hard and take time when you need it.
• Pet discount plans, retirement plan (401K), and discount programs for employees.