Customer Success Manager

📋 Description

• Assist customers throughout their lifecycle from initial onboarding to ongoing adoption
• Help customers unlock maximum value from the platform and services
• Drive Monthly Active User (MAU) growth within key accounts
• Monitor account health using a data-driven approach to proactively unlock value and resolve issues
• Serve as a trusted advisor recommending solutions that enable customers to use the full power of
• Run data-informed business reviews with enterprise customers

🎯 Requirements

• 2-4 years of experience in a financial services customer-facing role, ideally in Customer Success
• Entrepreneurial mindset with the ability to manage multiple client projects, identify process gaps
• Technically proficient with modern SaaS tools
• Willingness to master the Cutover platform and innate interest in cloud and AI
• Balanced approach to customer success focusing on maximizing platform usage and value
• Strong relationship-building skills across all levels of enterprise organizations

🎁 Benefits

• Share options
• 20 days of PTO per year + public holidays
• 3 volunteer days
• Top-tier private health insurance package
• 401k contribution plan
• Work from home stipend