Customer Success Manager

📋 Description

• Build trusted partnerships with command staff, procurement, and training leads
• Facilitate executive business reviews (QBRs, annual ROI conversations)
• Set the tone for the partnership and develop trusted relationships with customers
• Ensure the customer understands timelines, delivery scope, key contacts
• Translate deployment goals into success criteria (e.g., officer adoption, training outcomes)
• Act as a liaison between Sales, Professional Services, Support, and the customer

🎯 Requirements

• Bachelor's degree or equivalent work experience
• 5+ years' working in a customer-facing role and 3+ years working with Enterprise-level customers
• Strong project management skills with a proven system for tracking multiple customer requests
• A proven track record of leading process improvements within large organizations
• Previous experience tracking product adoption and customer engagement through data-analysis tools
• Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations

🎁 Benefits

• Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock
• Benefits options to support physically, financially and emotionally
• Base pay range: $74,250 — $118,800 CAD